Skip to content
arcensus
  • Shop
  • myLifeHeart™
  • myLifeCancer™
  • myLifeDNA™
  • Portal
  • My Account
Menu
  • Shop
  • myLifeHeart™
  • myLifeCancer™
  • myLifeDNA™
  • Portal
  • My Account
  • My Account
Menu
  • My Account
USD 0,00 Cart

What do you need help with?

About Arcensus

About Arcensus

12
  • Who is Arcensus?
  • Why Arcensus?
  • Where are your laboratories located?
  • How does the workflow at Arcensus look like?
  • Does Arcensus provide genomic counseling?
  • What is the connection of an elephant and your product?
  • How can I contact the Arcensus team?
  • What technology does Arcensus use?
  • Do you also offer ancestry information like some of your competitors?
  • Do you perform paternity tests?
  • What products and services do you offer?
  • How are Arcensus genomic tests different to those of the competitors?
Why Genomic Testing?

Why Genomic Testing?

14
  • Isn’t blood a better carrier of my DNA?
  • What services are available?
  • Are there any contraindications for pregnant women?
  • How many diseases do myLifeHeart™ and myLifeCancer™ and myLifeGenome™ DNA tests analyse?
  • How is my DNA analysed?
  • Why would you analyse my whole genome?
  • How do you know which mutation is causing which disease?
  • What is the difference between DNA genotyping and sequencing?
  • Why do I need genomic testing?
  • Who should think about getting tested?
  • What is the myLifeDNA™ SamplingKit?
  • Who needs myLifeHeart™?
  • Who needs myLifeGenome™?
  • Who needs myLifeCancer™?
Order Process, Payment & Shipping

Order Process, Payment & Shipping

15
  • Is the product available in multiple languages?
  • What is included in the kit?
  • Do you sell your products also in Germany, UK…? Why do you start MENA region?
  • Do I have to pay import tax or duties when the product origin is Germany?
  • Do I have to pay extra for an additional report?
  • Can I buy it as a gift and send it to any address?
  • Why is the product high priced?
  • Can I request a refund?
  • In what countries is Arcensus available?
  • How can I follow up on my order?
  • How do I return my sample to Arcensus?
  • Is it safe to just ship the sample back by ordinary mail?
  • Do I need the Arcensus myLifeDNA™ SamplingKit?
  • How does shipping work when I first order?
  • Do I have to purchase other products or just the SamplingKit?
About my Test

About my Test

5
  • Do I need to provide blood?
  • Can I provide hair or nails as a sample instead?
  • Is the sample temperature sensitive?
  • If my Raw Data is available already, can you analyse it for me?
  • How do I take a sample?
WebPortal

WebPortal

8
  • Why do I need to register my sample?
  • What actions do I need to perform at the WebPortal?
  • How to register the subject?
  • How to send the sample back to Arcensus?
  • How to start the analysis?
  • When do I see my medical results?
  • What is genomic and medical counseling?
  • Can I register anyone in the WebPortal as a subject?
Interpretation of my Test Data

Interpretation of my Test Data

21
  • Where can I find more details about my predisposition/disease?
  • What kind of results will I get from myLifeCancer™?
  • What do I do after I receive my results?
  • What kind of results will I get from myLifeGenome™?
  • What kind of results will I get from myLifeHeart™?
  • Can my DNA be compared to my partner’s DNA to identify compatibilities or risks in building a family with children?
  • Why is it important to know if I inherited a medical condition?
  • Will you recommend a doctor, specialist or clinic in my hometown for treatment?
  • Are there any limitations to understanding my genome?
  • What is a genomic predisposition?
  • How do I interpret my results? Can I show them to my physician?
  • Do you send Raw Data?
  • Where can I find people with the same mutation/disease/predisposition as mine?
  • Can I use the results to improve my lifestyle?
  • What do the results mean to me? What do they mean for my family?
  • Why did my DNA sample fail? What should I do in this case?
  • Can I get information about my genomic relationship with other people?
  • Will my family have the same results as me?
  • What effects do environmental factors have on my genome?
  • Why is it important to mention if in my family there are members with any medical condition?
  • When will my DNA results be ready?
Privacy

Privacy

4
  • Am I obligated to show my data to my insurance company?
  • How do you ensure that the sample of my DNA is not stolen or end up in the wrong hands?
  • Are my genomic data and personal information safely stored?
  • What kind of results will I get? Are they confidential?
  • Home
  • Help Center
  • Why Genomic Testing?

Why Genomic Testing?

  • Isn’t blood a better carrier of my DNA?
  • What services are available?
  • Are there any contraindications for pregnant women?
  • How many diseases do myLifeHeart™ and myLifeCancer™ and myLifeGenome™ DNA tests analyse?
  • How is my DNA analysed?
  • Why would you analyse my whole genome?
  • How do you know which mutation is causing which disease?
  • What is the difference between DNA genotyping and sequencing?
  • Why do I need genomic testing?
  • Who should think about getting tested?
  • What is the myLifeDNA™ SamplingKit?
  • Who needs myLifeHeart™?
  • Who needs myLifeGenome™?
  • Who needs myLifeCancer™?

Products

  • myLifeHeart™
  • myLifeCancer™
  • myLifeDNA™
Menu
  • myLifeHeart™
  • myLifeCancer™
  • myLifeDNA™

Company

  • About us
  • Contact
Menu
  • About us
  • Contact

Resources

  • Help Center
  • Portal
  • Shop
  • Regulatory links
  • Incidental Findings
Menu
  • Help Center
  • Portal
  • Shop
  • Regulatory links
  • Incidental Findings

Legal

  • Terms & Conditions
  • Imprint
  • Cookies
  • Privacy Policy
  • Consent
Menu
  • Terms & Conditions
  • Imprint
  • Cookies
  • Privacy Policy
  • Consent
  • العربية‏

2021. All rights reserved by Arcensus GmbH

Instagram Twitter Facebook Linkedin