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What do you need help with?

About Arcensus

11

Who is Arcensus?
Why Arcensus?
How does the workflow at Arcensus look like?
Does Arcensus provide genomic counseling?
What is the connection of an elephant and your product?
How can I contact the Arcensus team?
What technology does Arcensus use?
Do you also offer ancestry information like some of your competitors?
Do you perform paternity tests?
What products and services do you offer?
How are Arcensus genomic tests different to those of the competitors?

Why Genomic Testing?

Why Genomic Testing?

12

Isn’t blood a better carrier of my DNA?
What services are available?
Are there any contraindications for pregnant women?
How many diseases do myLifeHeart™ and myLifeCancer™ and myLifeDNA™ analyse?
How is my DNA analysed?
Why would you analyse my whole genome?
How do you know which mutation is causing which disease?
Why do I need Genomic testing for my family and me?
Who should think about getting tested?
Who needs myLifeHeart™?
Who needs myLifeDNA™?
Who needs myLifeCancer™?

Order Process, Payment & Shipping

Order Process, Payment & Shipping

8

Do I have to pay import tax or duties when the product origin is Germany?
Do I have to pay extra for an additional report?
Can I buy it as a gift and send it to any address?
Why is the product high priced?
Can I request a refund?
How can I follow up on my order?
Is it safe to just ship the sample back by ordinary mail?
How does shipping work when I first order?

About my Test

4

Do I need to provide blood?
Is the sample temperature sensitive?
If my Raw Data is available already, can you analyse it for me?
How do I take a sample?

WebPortal

3

What actions do I need to perform at the WebPortal?
How to send the sample back to Arcensus?
When do I see my medical results?

Interpretation of my Test Data

Interpretation of my Test Data

12

Do you send Raw Data?
When will my DNA results be ready?
Why is it important to mention if in my family there are members with any medical condition?
Will my family have the same results as me?
Why did my DNA sample fail? What should I do in this case?
What do the results mean to me? What do they mean for my family?
Where can I find more details about my predisposition/disease?
Why is it important to know if I inherited a medical condition?
Can my DNA be compared to my partner’s DNA to identify compatibilities or risks in building a family with children?
What kind of results will I get from myLifeHeart™?
What kind of results will I get from myLifeDNA™?
What kind of results will I get from myLifeCancer™?

Privacy

4

Am I obligated to show my data to my insurance company?
How do you ensure that the sample of my DNA is not stolen or end up in the wrong hands?
Are my genomic data and personal information safely stored?
What kind of results will I get? Are they confidential?

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WebPortal

What actions do I need to perform at the WebPortal?
How to send the sample back to Arcensus?
When do I see my medical results?

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