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What do you need help with?

About Arcensus

12

Who is Arcensus?
Why Arcensus?
Where are your laboratories located?
How does the workflow at Arcensus look like?
Does Arcensus provide genomic counseling?
What is the connection of an elephant and your product?
How can I contact the Arcensus team?
What technology does Arcensus use?
Do you also offer ancestry information like some of your competitors?
Do you perform paternity tests?
What products and services do you offer?
How are Arcensus genomic tests different to those of the competitors?

Why Genomic Testing?

Why Genomic Testing?

14

Isn’t blood a better carrier of my DNA?
What services are available?
Are there any contraindications for pregnant women?
How many diseases do myLifeHeart™ and myLifeCancer™ and myLifeGenome™ DNA tests analyse?
How is my DNA analysed?
Why would you analyse my whole genome?
How do you know which mutation is causing which disease?
What is the difference between DNA genotyping and sequencing?
Why do I need genomic testing?
Who should think about getting tested?
What is the myLifeDNA™ SamplingKit?
Who needs myLifeHeart™?
Who needs myLifeGenome™?
Who needs myLifeCancer™?

Order Process, Payment & Shipping

Order Process, Payment & Shipping

15

Is the product available in multiple languages?
What is included in the kit?
Do you sell your products also in Germany, UK…? Why do you start MENA region?
Do I have to pay import tax or duties when the product origin is Germany?
Do I have to pay extra for an additional report?
Can I buy it as a gift and send it to any address?
Why is the product high priced?
Can I request a refund?
In what countries is Arcensus available?
How can I follow up on my order?
How do I return my sample to Arcensus?
Is it safe to just ship the sample back by ordinary mail?
Do I need the Arcensus myLifeDNA™ SamplingKit?
How does shipping work when I first order?
Do I have to purchase other products or just the SamplingKit?

About my Test

5

Do I need to provide blood?
Can I provide hair or nails as a sample instead?
Is the sample temperature sensitive?
If my Raw Data is available already, can you analyse it for me?
How do I take a sample?

WebPortal

8

Why do I need to register my sample?
What actions do I need to perform at the WebPortal?
How to register the subject?
How to send the sample back to Arcensus?
How to start the analysis?
When do I see my medical results?
What is genomic and medical counseling?
Can I register anyone in the WebPortal as a subject?

Interpretation of my Test Data

Interpretation of my Test Data

21

Where can I find more details about my predisposition/disease?
What kind of results will I get from myLifeCancer™?
What do I do after I receive my results?
What kind of results will I get from myLifeGenome™?
What kind of results will I get from myLifeHeart™?
Can my DNA be compared to my partner’s DNA to identify compatibilities or risks in building a family with children?
Why is it important to know if I inherited a medical condition?
Will you recommend a doctor, specialist or clinic in my hometown for treatment?
Are there any limitations to understanding my genome?
What is a genomic predisposition?
How do I interpret my results? Can I show them to my physician?
Do you send Raw Data?
Where can I find people with the same mutation/disease/predisposition as mine?
Can I use the results to improve my lifestyle?
What do the results mean to me? What do they mean for my family?
Why did my DNA sample fail? What should I do in this case?
Can I get information about my genomic relationship with other people?
Will my family have the same results as me?
What effects do environmental factors have on my genome?
Why is it important to mention if in my family there are members with any medical condition?
When will my DNA results be ready?

Privacy

4

Am I obligated to show my data to my insurance company?
How do you ensure that the sample of my DNA is not stolen or end up in the wrong hands?
Are my genomic data and personal information safely stored?
What kind of results will I get? Are they confidential?

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WebPortal

WebPortal

Why do I need to register my sample?
What actions do I need to perform at the WebPortal?
How to register the subject?
How to send the sample back to Arcensus?
How to start the analysis?
When do I see my medical results?
What is genomic and medical counseling?
Can I register anyone in the WebPortal as a subject?

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