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What do you need help with?

About Arcensus

About Arcensus

11
  • Who is Arcensus?
  • Why Arcensus?
  • How does the workflow at Arcensus look like?
  • Does Arcensus provide genomic counseling?
  • What is the connection of an elephant and your product?
  • How can I contact the Arcensus team?
  • What technology does Arcensus use?
  • Do you also offer ancestry information like some of your competitors?
  • Do you perform paternity tests?
  • What products and services do you offer?
  • How are Arcensus genomic tests different to those of the competitors?
Why Genomic Testing?

Why Genomic Testing?

12
  • Isn’t blood a better carrier of my DNA?
  • What services are available?
  • Are there any contraindications for pregnant women?
  • How many diseases do myLifeHeart™ and myLifeCancer™ and myLifeDNA™ analyse?
  • How is my DNA analysed?
  • Why would you analyse my whole genome?
  • How do you know which mutation is causing which disease?
  • Why do I need Genomic testing for my family and me?
  • Who should think about getting tested?
  • Who needs myLifeHeart™?
  • Who needs myLifeDNA™?
  • Who needs myLifeCancer™?
Order Process, Payment & Shipping

Order Process, Payment & Shipping

8
  • Do I have to pay import tax or duties when the product origin is Germany?
  • Do I have to pay extra for an additional report?
  • Can I buy it as a gift and send it to any address?
  • Why is the product high priced?
  • Can I request a refund?
  • How can I follow up on my order?
  • Is it safe to just ship the sample back by ordinary mail?
  • How does shipping work when I first order?
About my Test

About my Test

4
  • Do I need to provide blood?
  • Is the sample temperature sensitive?
  • If my Raw Data is available already, can you analyse it for me?
  • How do I take a sample?
WebPortal

WebPortal

3
  • What actions do I need to perform at the WebPortal?
  • How to send the sample back to Arcensus?
  • When do I see my medical results?
Interpretation of my Test Data

Interpretation of my Test Data

12
  • Do you send Raw Data?
  • When will my DNA results be ready?
  • Why is it important to mention if in my family there are members with any medical condition?
  • Will my family have the same results as me?
  • Why did my DNA sample fail? What should I do in this case?
  • What do the results mean to me? What do they mean for my family?
  • Where can I find more details about my predisposition/disease?
  • Why is it important to know if I inherited a medical condition?
  • Can my DNA be compared to my partner’s DNA to identify compatibilities or risks in building a family with children?
  • What kind of results will I get from myLifeHeart™?
  • What kind of results will I get from myLifeDNA™?
  • What kind of results will I get from myLifeCancer™?
Privacy

Privacy

4
  • Am I obligated to show my data to my insurance company?
  • How do you ensure that the sample of my DNA is not stolen or end up in the wrong hands?
  • Are my genomic data and personal information safely stored?
  • What kind of results will I get? Are they confidential?
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WebPortal

  • What actions do I need to perform at the WebPortal?
  • How to send the sample back to Arcensus?
  • When do I see my medical results?

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