What do you need help with?
Order Process, Payment & Shipping
- Do I have to pay import tax or duties when the product origin is Germany?
- Do I have to pay extra for an additional report?
- Can I buy it as a gift and send it to any address?
- Why is the product high priced?
- Can I request a refund?
- How can I follow up on my order?
- Is it safe to just ship the sample back by ordinary mail?
- How does shipping work when I first order?