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What do you need help with?
Order Process, Payment & Shipping
- Is the product available in multiple languages?
- What is included in the kit?
- Do you sell your products also in Germany, UK…? Why do you start MENA region?
- Do I have to pay import tax or duties when the product origin is Germany?
- Do I have to pay extra for an additional report?
- Can I buy it as a gift and send it to any address?
- Why is the product high priced?
- Can I request a refund?
- In what countries is Arcensus available?
- How can I follow up on my order?
- How do I return my sample to Arcensus?
- Is it safe to just ship the sample back by ordinary mail?
- Do I need the Arcensus myLifeDNA™ SamplingKit?
- How does shipping work when I first order?
- Do I have to purchase other products or just the SamplingKit?